GLL is looking for a Concierge at Oasis Beach Pool. If you have the passion for people and the ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, whether it's with your warm welcome or through selling them a membership to enhance their lifestyle.
You will need to thrive in a busy environment and be unfazed by the variety of the role. Our concierge role is varied and could involve anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to provide our customers with an exceptional experience.
What you need:
1. A real focus on customer service.
2. Passion and personality.
3. Knowledge of health and safety.
4. Be a great team player.
5. Good IT, literacy, numerical, and communication skills.
6. Some experience of administration.
What you’ll do:
1. Being the first point of call for customers.
2. Answer incoming calls to the centre.
3. Deal with transactions including setting up direct debits and cash handling.
4. Dealing with membership enquiries including selling memberships to customers.
5. Setting up equipment.
6. Be a key support to your team on a daily basis from preparing Studios, Gyms, or Sports Halls for various activities to the general cleaning and upkeep of the centre.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The Basics:
Hours of work will be negotiated with you in line with the needs of the service. Flexible working may be possible, but working from home is not an option in this role.
We are a Real Living Wage employer and accredited Living Wage organisation with industry-leading rates of pay.
We can offer a career, not just a job, with extensive learning & development, multi-skilling, and apprenticeship programme support available.
A uniform will be supplied and must be worn.
GLL is a values-driven, not-for-profit organisation. We work hard to benefit the communities we operate in.
As a staff-owned organisation, you will have the opportunity to join our Society and have a voice in your business.
Employee Benefits:
1. Access to a pension scheme.
2. Health Assurance and access to Counselling services.
3. Access to the tax-efficient Ride to Work bicycle purchase scheme.
4. Free annual eye tests.
5. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner, which includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
1. The right to stand for the Society board and to vote for board members to represent you.
2. Access to team building and fun events such as Treks, Concerts, outings, etc.
3. Access to a range of benefits exclusive to our people – ask your line manager for details.
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