Role: Key Account Manager Salary: £45,000 - £50,000 Location: Rochdale As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be based in the office of one of our Key Accounts. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to our network and honouring our contractual commitments. You will use your experience and in depth, understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Key results area: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep our company a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop our products and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Relevant Experience Proven experience in a key account management role in the utilities sector (preferably telecoms) Excellent communicator and experience presenter Agile and pragmatic approach to problem solving Meticulous written, verbal & presentation communication skills