Description
Senior Insights Analyst
Contract: Permanent, 35 hours per week
Salary: £34,000 - £38,000
Location: Hybrid - 2 days per week Burford, OX18 4PF
Closing date: 6th March 2025
Interview dates: First Interview - Wednesday 12th March 2025 / Second Interview – Monday 17th March 2025
What are you waiting for? Join the Data & Insights team in a welcoming and friendly organisation who are passionate about pets and people, with an opportunity to make a meaningful impact to the work that we do! We are looking for an experienced insights or data analyst who can complete our wonderful team and enhance our organisation’s insights.
More about the role
Our highly skilled team are dedicated to providing the metrics, reports, and analysis that underpin evidence-based decision-making across Blue Cross. Your work will ensure that our Data Strategy supports our vision for trusted, accessible information that is used to help pets and people thrive together.
You will report to and collaborate closely with the Insights Manager to deliver reporting, analysis, and insights that deepen our understanding of our clients, supporters, and other key stakeholders. You will join our vital data-led work on supporter selections for fundraising and engagement activities and play a key role in fostering a culture of increased data usage and insights-driven decision-making throughout Blue Cross.
There will be plenty of opportunity for you to problem solve, experiment, and innovate to help us drive forward our data maturity whilst working with the wider Data & Insights team to ensure reporting adheres to all legislative and regulatory requirements and to ensure the integrity and accuracy of the data. You’ll have the autonomy to deliver results as well as opportunities to share knowledge and collaborate with the team. You will also be a part of our current cross-organisation project implementing Microsoft Dynamics 365 and shaping associated reporting.
We work on a hybrid model with three days at home and two days based in our offices in Burford, Oxfordshire per week. Our preferred office days are Tuesdays and Thursdays, and we can tell you more about how this works at interview!
About you
This role would suit an experienced analyst who has established their skills and is looking for a step up with the opportunity to coach and support others in the team. You are joining a small but mighty team who work together to achieve maximum success!
You will be confident, proactive and articulate in promoting data, insights and the benefits of evidence-based decision making. We will need you to use various analytical tools, skills and techniques to design and develop reports and dashboards to tell stories in a compelling way, and confidently be able to effectively analyse complex data from diverse sources.
You will need great presenting and communication skills to deliver insights to stakeholders both in person and virtually and the confidence to build strong stakeholder relationships throughout the organisation
You’ll have an interest in learning about and developing experience in supporter journeys and selections, and if this is new to you, we’ll fully support you as you learn.
We use Microsoft Power BI as our business intelligence tool, but you might have used other BI software such as Tableau or Qlik. Don’t worry if you haven’t used Power BI – you’ll get lots of support to learn.
Knowledge, skills, and experience
* Experience producing interactive reporting and dashboards for different levels of management within the organisation, using Power BI or other business intelligence tools.
* Excellent analytical skills
* Experience in effectively communicating analysis findings and producing user-friendly content for different audiences.
* Confidence working with large and diverse datasets, gathering relevant supplementary data and analysing and interpreting this data to generate insights
* Excellent communication and presenting skills, with the ability to engage and enthuse a variety of audiences, visually, orally and in writing.
* Proven interpersonal skills, including the ability to negotiate, influence and quickly build credibility with colleagues and external parties.
* Demonstrable commitment to continuous development and improvement
* Ability to convey complex ideas and methodologies to engage an audience, clearly and with impact.
* Ability to understand, demonstrate and apply our Blue Cross values.
Although not essential, it would be great if you had:
* Experience working for a charity or not for profit.
* Proficient Microsoft Power BI user
* Expertise in writing SQL queries
* Experience using data warehouses, relational databases and analysis packages, and working with large and complex datasets.
* Experience in working with insights across the customer journey and embedding in an organisation.
* Experience in creating mapping visuals
* An understanding of marketing selection processes
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Free physiotherapy advice and face to face intervention
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support.
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you