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Front of House Assistant for a B Corp Certified business – Milton Keynes based
DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves. They host company events, networking opportunities, and a high-end location to socialise and work remotely.
The Front of House Assistant will be the face of the site, with a strong presence at the Front Desk. You will be responsible for ensuring all members and guests have a positive first (and last) impression of the building. The role is vital to the success of each location and involves working within a cohesive team dedicated to providing exceptional service.
You must be passionate about people, highly organized, and committed to delivering a 5-star customer service experience.
Key Responsibilities:
* Provide a warm, friendly welcome to members, guests, colleagues, and visitors
* Deliver a ‘members first’ service to meet/exceed KPIs and support member engagement programs
* Manage opening/closing procedures, including security measures
* Encourage use of member app and other technology to boost engagement
* Handle ‘move-in’ administration for new members
* Check-in/out, day pass, and Flex Members
* Coordinate guest and tour arrivals
* Manage meeting room bookings and collaborate with SCM on events
* Maintain members portal and promote app usage
* Order supplies for socials and events, monitor stock levels, and handle receipts in Xero
* Monitor and respond to emails and inquiries
* Notify members of deliveries and manage access passes
* Communicate with members via newsletters and digital screens
* Assist with viewings and onboarding sessions
* Conduct morning walkthroughs and address issues
* Monitor building standards and report operational issues
* Maintain tidiness of reception and communal areas
Skills & Personality:
* Customer-facing/service experience, ideally at front desk/reception
* Experience in coworking, events, luxury retail, hospitality, or members clubs
* Experience in start-up/SME or purpose-driven businesses
* Proficiency in Microsoft Office and CRM systems like Office RnD or HubSpot
* Strong organizational skills and ability to prioritize in a fast-paced environment
* Fluent in spoken and written English
* Excellent customer care and relationship-building skills
Benefits:
* 25 days annual leave plus bank holidays
* Access to Betterspace mental health platform
* Two volunteer days annually
* Perks via Lumina (e.g., Cycle to Work, gym memberships, medicash, pension)
* Membership to work and clubspaces
* Unlimited free coffee, tea, fruit, and monthly team lunch
* Copy of our book and related training
* Company and regional meet-ups and events
Our client fosters a culture of action, seeking passionate, kind, and collaborative individuals to join their team.
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