Job Summary
An exciting opportunity has arisen to join our administration team based at Houghton day unit. This is a part time post working days will be Monday and Tuesday.
The post holder should be confident dealing with service users and carers on the telephone, alongside dealing with enquiries from other professionals.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet these criteria you will not be shortlisted. Should you be shortlisted for this post, you will be notified via the email address you provide on your application; please check this regularly following the closing date.
Main duties of the job
Working days are Monday and Tuesday.
A good knowledge of Microsoft packages and typing qualifications or evidence of relevant experience is essential for the role.
Key Skills Required
1. Admin or secretarial experience working within a team
2. Experience in a customer/patient focused environment
3. Excellent communication and interpersonal skills
4. A good understanding of the clinical database "RIO" system (not essential as training will be given)
5. A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experience
6. Excellent verbal and written skills
7. Ability to be self-directed, motivated and be able to contribute positively within a team
8. Well organised and structured
9. Be able to demonstrate flexibility in the role
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Date posted: 14 February 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,071 to £25,674 a year pro rata per annum
Contract: Permanent
Working pattern: Part-time
Reference number: 263-CCG24-333-AD-B
Job locations: Houghton Day Unit, Hetton Road, Houghton-le-Spring, DH5 8NB
Job Description
Responsibilities
Job responsibilities can be found in the attached job description.
Person Specification
Education and Qualification Essential
1. Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g., NVQ Level 3 in Business Administration (or equivalent)
2. Audio Typing qualification or demonstrable equivalent experience
3. General level of education to O-Level/GCSE or equivalent
Knowledge and Experience Essential
1. Knowledge of NHS Policies and Procedures
2. Working knowledge of Microsoft applications, including e-mail communication
3. Ability to maintain and update Patient Information Systems e.g., RiO
4. Good working knowledge of office procedures
5. Previous secretarial/clerical experience
6. Ability to uphold confidentiality at all times
7. Able to prioritise and plan own workload
Skills and Competencies Essential
1. Excellent communication and interpersonal skills, both verbal and written
2. Note-taking skills
3. Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name: Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Address: Houghton Day Unit, Hetton Road, Houghton-le-Spring, DH5 8NB
Employer's website: https://www.cntw.nhs.uk/careers/ #J-18808-Ljbffr