Café Manager
An exciting opportunity has arisen for an experienced Café Manager to join a leading organisation based in Belfast that specializes within catering and operating various sites throughout NI and ROI.
This is a Full-Time, Permanent Position.
Working hours: Monday to Friday: 7.30am – 3.30pm (40 hours per week).
With a salary of £26,000 - £28,000 per annum (dependent on experience).
Job Role:
You will be responsible for the daily running of the site while creating training and employment opportunities for local people with learning difficulties and autism.
Essential Criteria:
* A minimum of 2 years’ experience at management level in a busy catering environment.
* Experience of cash handling, stock and portion control and meeting GP targets.
* Good knowledge of Health & Safety procedures including COSHH and HACCP.
* People management.
* Barista trained.
* Excellent communication skills both written and verbal.
* Ability to work as part of a team as well as on your own initiative.
* Ability to work in a fast-paced environment.
* Flexibility to work evenings and weekends as required.
Main Duties and Responsibilities:
* Oversee the daily operation of the site, ensuring smooth and efficient functioning.
* Provide direction and guidance to staff, fostering a positive and productive work environment.
* Address and resolve any operational issues that arise, ensuring minimal disruption to services.
* Develop and manage the staff rota, ensuring adequate coverage at all times.
* Consider staff availability, skills, and preferences when creating the rota.
* Communicate the rota to staff in a timely manner and address any scheduling conflicts.
* Effectively manage the Customer Relationship Management (CRM) system for the site to ensure efficient communication and data management.
* Train staff on the use of the CRM system, ensuring they understand how to input and retrieve information accurately.
* Regularly review and update the CRM system to ensure data accuracy and relevance.
* Collaborate with the Operations Manager to meet weekly, monthly, and annual income generation and gross profit (GP) targets.
* Develop and implement strategies to drive revenue and manage expenses effectively.
* Monitor financial performance and adjust strategies as needed to achieve targets.
* Conduct regular supervision and annual appraisals for staff, providing constructive feedback and setting performance targets.
* Ensure agreed targets for work performance are in place and met consistently.
* Address any performance issues promptly and provide support for staff development.
* Attend and facilitate regular team meetings, ensuring effective communication and collaboration among staff.
* Use meetings as an opportunity to discuss progress, share updates, and address any concerns.
* Encourage staff participation and input during meetings to foster a collaborative work environment.
* Oversee the induction process for new staff, ensuring they receive comprehensive training and orientation.
* Work with the HR & People Manager to develop and deliver in-house training programs for all staff.
* Monitor and evaluate the effectiveness of training programs and make improvements as needed.
* Ensure the safe handling of cash, following company policies and procedures.
* Maintain accurate financial records and conduct regular audits to ensure compliance.
* Provide training to staff on cash handling procedures and address any discrepancies promptly.
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