Summary
We are currently seeking to recruit an enthusiastic individual, who is hard working and eager to join Certax Accounting’s administration team. General day to day administrative/reception support as part of the office team.
Annual wage
£13,312 a year
Training course
Business administrator (level 3)
Hours
Monday – Friday 09:00AM – 17:30PM (1 hour lunch break)
40 hours a week
Possible start date
Friday 14 February
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are seeking an Admin Apprentice who would be completing an apprenticeship in Business Admin level 3. You will undertake general reception/clerical/administrative duties within the main office, while supporting with other administrative functions within Certax for example HR and Reprographics. You day to day duties will include:
* Providing assistance to staff and visitors at the reception desk as required.
* Support with greeting visitors, signing in and out visitors as required.
* Dealing with telephone enquiries, making outgoing telephone calls as requested. This will require a significant understanding of property (training provided)
* To operate standard office equipment, including fax machine, franking device and photocopiers.
* Assist with the monitoring of the mailbox.
* Support with the receipting and administration of payments, chasing payments, discussing and advising on property with clients
* Postal duties including receiving, opening and distributing incoming mail/parcels and dispatching outgoing mail.
* Support with the maintenance of accurate data and the filing of paper records.
* Provide general administrative support to the Office Manager including word processing, excel spreadsheets, invoicing and other IT based tasks.
* To support with the filing of paper records for personnel files.
* To support with the organising of interview days and the preparation of interview paperwork.
* To support with interview days as required to include the greeting and escorting of candidates.
* To support with the verifying and copying of ID documentation for pre-employment checks.
Where you’ll work
85 SOUTHDOWN ROAD
HARPENDEN
AL5 1PR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote). Functional Skills in English and maths will be completed if required.
Training Provider: LMP Education (rated 1st best UK training provider)
More training information
No college days! 20% off the job training during your day to day duties.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 or above (Level 2))
* Maths (grade 4 or above (Level 2))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Number skills
* Team working
* Initiative