1. The role - Resident Liaison Officer
2. Location - Northampton
3. Permanent role
4. Salary - Negotiable depending on experience
The Role
We are currently recruiting for a Resident Liaison Officer for a well-established and highly reputable company based in Northampton. This is a permanent position that offers a competitive salary, career progression and long term work
The Resident Liaison Officer work on a Social Housing contract in Northampton and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the refurbishment works by providing them with all the information required.
Role Description
5. Collect tenancy agreement/approval forms
6. Visiting tenants in their homes and keep them informed about all the works being carried out
7. Resolve any potential issues and dealing with complaints
8. Register all complaints and report as per company and client procedures.
9. Compile a complaint log and use the information to report on trends including the lessons
learnt and how to improve service delivery.
10. Visiting and meeting residents in their homes, when required or requested, dealing with their
needs and queries ensuring they are kept informed at all times
11. Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service
12. Make appointments for further works if needed and ensure these are carried out and
completed to the resident's satisfaction
13. Ensure resident telephone surveys are carried out and recorded, with the appropriate action
taken regarding feedback.
14. Attend monthly contract meetings and supply relevant reports
15. Organise Resident consultation events and attend any relevant Resident Association Meetings
16. Complete a daily log sheet detailing visits to residents and clients
17. Deliver Customer Care talks as and when required and to ensure they are documented
Skills & Attributes
18. Essential experience with internal surveys (kitchen and bathrooms, dampness, condition of property etc)
19. Valid Asbestos Awareness certification
20. Customer Service background, people skills, organised, ability to work under pressure
21. A good working knowledge of Microsoft Office Suite
22. Previous work experience with Local Authorities or Social Housing Providers
23. Good organisational, scheduling and planning skills
24. Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
25. Good communication skills; must be able to communicate very confidently both verbally and in writing
26. Ability to work on your own initiative, and as part of a team
Please apply and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy.