Who You Are You are an experienced housing professional with a strong understanding of the duties towards customers facing homelessness. You possess excellent knowledge of relevant housing legislation, welfare and housing benefits, and the principles of rent account management. Your communication skills are exemplary, enabling you to build positive relationships across teams and partners. You are open-minded, appreciate diverse cultural perspectives, and are committed to providing non-discriminatory services. With experience in managing housing caseloads, you are adept in tenancy, property, and income management. You are equipped with strong literacy and numeracy skills and comfortable working with databases and workflow systems. What the Job Involves As a Housing Officer at the London Borough of Tower Hamlets, you will manage a portfolio of temporary accommodations, ensuring compliance with terms, standards, and conditions. You will support licensees with advice on housing options and assist their transition to permanent housing. Your role includes acting as a liaison for landlords, resolving disputes, conducting property inspections, and ensuring compliance with service standards. You will manage rent accounts, maximise income, and undertake enforcement actions for breach of conditions. The position requires active engagement with external agencies and contributions to improving service standards. Additionally, you will handle documentation for legal proceedings and provide high-quality advice on income maximization and debt management. You will also ensure excellent customer service standards and contribute to personal and professional development.