Job summary
The postholder will work with the Digital Health Service to provide comprehensive administrative support that will include the management of work relating to Digital Health and its staff. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision, for routine tasks. This will require good organisational skills and the ability to work to tight deadlines and with frequent interruptions. The postholder will act as a first point of contact for internal and external stakeholders. The postholder will be required to work with a degree of flexibility to enable administrative support for service development.
Main duties of the job
1. Answering telephone to patients and clinical professionals
2. Processing referrals
3. Admitting patients to the wards
4. Booking appointments
5. Discharging patients
6. Support data submission
7. Supervising staff
8. Manage own workload
9. Liaise with Business Support Supervisor and Ward Managers to ensure workflow through the service
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience
Essential
* NVQ Level 3 qualification in administration or equivalent level of experience
* Good basic education, demonstrating high levels of literacy and numeracy
* Administration experience within a busy office environment
* Computer literate with a good working knowledge of Microsoft Office
Desirable
* Previous NHS experience
Skills and Aptitude
Essential
* Excellent organisational skills and an ability to multitask
* Excellent written and verbal communication skills
* Analytical approach to problem solving
Personal Qualities
Essential
* Able to prioritise and work well under pressure to tight deadlines
* Able to work as part of a Team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Green Court
Threemilestone Industrial Estate
Truro
TR4 9LF
Employer's website #J-18808-Ljbffr