We are currently recruiting for a Reception Team Leader (Guest Services Team Leader) to oversee our Guest Services team in the Bristol offices of a client in the financial services industry!
The role of the Guest Services Team Leader is to effectively provide management and direction to a small team of Guest Services Hosts.
You will be the first point of contact for all team members and will use your excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service!
The Guest Services Team Leader will be highly visible, as they work closely with the firms staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador.
Hours: 40 hours per week, shifts from 8am-6pm from Mon-Fri
Salary: £29,201
The role is hands on, with the Team Leader being involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.
The successful candidate will ideally have experience of working at Team Leader level, preferably within a Corporate Reception environment.
Whats in it for you?
* Holiday allowance and Enhanced annual leave.
* Pension.
* Life insurance.
* Recommend a Friend Bonus Scheme.
* Thank you voucher scheme.
* 24-hour private helpline for employees, providing counselling & information services.
* Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Award winning Training Academy that provides excellent training and development opportunities for our people.
* Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?
Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
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