Company Description
The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4-star bedrooms and is complemented by a Marco Pierre White Steakhouse Bar and Grill.
Job Description
The Duty Manager position is for someone who has a previous customer service background, although previous hotel experience is not required as full training will be provided. In an open plan reception, you will essentially be the hotel host and will be responsible for meeting and greeting all guests and being their first point of contact at the hotel.
You will be assisting the Housekeeping Manager and Reception Manager in running the departments.
Reception: You will be greeting guests arriving at the hotel or the restaurant, checking guests in/out, making reservations, taking payments, and ensuring correct billing procedures are adopted, assisting guests during their stay. You will be a key member of the front of house team and the “face” of the hotel and as such will be an ambassador for the property, expected to provide excellent customer service at all times.
Housekeeping: You will be preparing daily task sheets for Housekeepers, ensuring rooms are clean to the highest level, conducting stock counts, and placing orders. Ensuring all Health and Safety procedures are followed at all times.
Availability: You must be available for both early (6:00am-2:30pm) and late (2:00pm-10:30pm) shifts. Due to the nature of the business, a mix of weekdays, weekends, and public holidays will be worked.
You should be passionate about customer service.
Additional Information
We’re offering:
* Competitive salary of £25,200 per year based on a 40-hour week, paid overtime, and share of tips/service charge.
* Up to 4 free nights in Accor Hotels for every year of your employment.
* Discounted rooms in all Accor Hotels Worldwide.
* Discounted rates at all Legacy Hotels.
* 15% off your final bill in every Accor Restaurant or Bar.
* 50% discount in all MPW Restaurants.
* Access to an employee discount platform giving amazing discounts for hundreds of major companies including supermarkets and high street retailers.
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