And the job listing Expires on January 27, 2025
Full-Time Job Exploring General Business & Beyond
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Denver, CO showroom location.
The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do:
* Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
* Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
* Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
* Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
* Call customers to confirm showroom appointments and answer any pre-appointment questions.
* Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
* Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
* Open and/or close the showroom and waiting area.
* Use our ERP system to manage your tasks and communicate cross-functionally.
* Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
* A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
* A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
* It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
* Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
* Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer:
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
* Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
* Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
* Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
* Lifestyle Spending Account. At Brilliant Earth, we’re committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
* Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
* Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
* Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
* Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
* Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
* Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
* 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
* Paid Time Off. We know it’s important to recharge and relax – you’ll accrue 3 weeks of PTO in your first year.
* Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
* Disability and Life insurance. 100% employer-paid.
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How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
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