We are looking for a friendly experienced Receptionist/Switchboard Operator to join our team here at Moulsecoomb Health Centre.
The hours are Monday to Friday, 8:30am-4:30pm. (37.5 HOURS)
This post would suit a highly motivated and organised individual with good attention to detail, as the successful candidate will undertake many roles including greeting and booking in visitors, booking meeting rooms, using the electronic system, general administrative duties such as placing orders, sorting the post, data input, and stock take. We also support the Brighton General Hospital switchboard and some experience with answering calls would be an advantage, although full training is given.
The applicants must be conversant with Microsoft Office and have good keyboard skills. They should be able to communicate effectively with patients and colleagues at all levels, able to work unsupervised as well as part of a team, and able to deal with difficult situations and use their initiative.
Experience of working in the NHS would be an advantage, but not essential as full training will be given.
• Provide a full range of administrative support functions for the Facilities Department.
• To provide full front of house cover to the reception area, involving dealing with members of the public, answering enquiries, face to face and over the telephone.
• Booking patients in upon arrival to the unit
• Answering the switchboard and directing calls
• Meet and greet patients, making future appointments as necessary
• Booking meeting or clinic rooms
• Ensure that the reception area is kept neat and tidy and that reading material for visitors is appropriate and up to date.
• To be responsible for maintaining stationery and supplies for the department.
• Be responsible for ensuring that office equipment is in working order, reporting faults and ordering supplies when necessary.
• Provide administrative support, such as sending and receiving faxes for other members of staff as required.
• Issuing keys for the building as necessary and ensuring that they are all kept secure and accounted for.
• Be responsible for some security at the end of the working day, e.g. locking up within reception area.
• To liaise with staff at all levels within the Trust and external organisations, in a professional and confident manner, providing accurate and speedy information, as required, using initiative whilst maintaining confidentiality.
• Be proficient in the use of Word Processing packages, Word, Excel, Power Point, the Trust’s Intranet and E-mail, Oracle, iPROC systems.
• To attend Departmental meetings as requested.
• Deal with queries from service users regarding operational issues
• To act responsibly in respect of own and colleague’s health, safety and welfare, following safe working practices and complying with the Trust’s health and safety policies; this includes attending mandatory health and safety training.
• To be aware of, and co-operate in the implementation of, arrangements for risk management.
• Any other duties that may reasonably be requested of the post holder to facilitate the smooth running of the Facilities Office and Department.
• To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Service Specification.
This advert closes on Sunday 24 Nov 2024