Description
Field Service Technician - You are ideally based within 1 hour of Luton and Stansted Airport
Are you a customer focused field service technician or Armed Forces Engineer looking to work with complex, life-saving security equipment?
As a Field Service Technician here at Leidos, you provide effective and efficient technical and customer support for our complex baggage handling systems at airports, covering the Southern region, including Luton and Stansted airports.
You're ideally qualified in electrical or mechanical engineering or an equivalent; we are also keen to hear from engineers with an Armed Forces background looking for a new career.
You'll be the primary engineer working on some recently won contracts with a major airport group, installing, commissioning, troubleshooting, repairing, and testing a variety of complex X-ray and CT based equipment such as body scanners and explosive trace detection systems, many of which are integrated into larger systems.
When the systems are up and running, you will carry out scheduled and unscheduled corrective and preventive maintenance and radiation surveys, reporting any design, reliability, and system bugs and quality issues that may arise, also identifying the Root Cause of repetitive parts failures. You'll also provide written reports on completed maintenance, machine faults, downtimes, and availability.
You'll join a national team of 8 close-knit engineers, covering the Northern Region. You enjoy customer interaction, providing great service, customer/technical support, and training.
Why should you join our Field Service Team?
We are problem solvers - we often have to think on our feet to solve engineering problems, minimizing the downtime on the equipment and responding to call outs at short notice.
We hold great responsibility - not only is our role varied, but we accept responsibility for ensuring our life-saving solutions are always working seamlessly to give passengers a great experience.
Reward - we offer a competitive package with great benefits from a pension scheme (contribution matched up to 8%), private medical insurance, and life assurance with loads of flexible benefits including dental insurance, gym flex, and shopping discounts. This role also comes with a car/car allowance, overtime, and out of hours allowance.
About You
Ideally qualified in electrical or mechanical engineering or an equivalent, we are also keen to hear from engineers with an Armed Forces background looking for a new career. It would be ideal to hold an electrical qualification such as 2391/2392 or 17th/18th edition.
You will have some experience of maintaining complex electromechanical systems such as PLC controlled machinery, X-Ray or CT tech. Good customer-facing skills, providing great service and training on equipment. Willing to work on call and off-shift where needed. Also comfortable with regular travel within the region and occasionally internationally.
You will require a full, clean UK driving license. To fulfill the requirements of the role, you will need to live within 1 hour drive of Manchester and East Midlands Airports. Due to the nature of the role, you must be able to obtain and maintain an Airside Security Pass.
The Field Service Technician (FST) must be a self-starter who is team-oriented and focused on delivering the highest level of service excellence to Leidos customers. The FST is responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.
Primary Responsibilities:
* Responsible for providing technical and customer support for installed systems and related projects.
* Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems.
* Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
* Maintain calibration on all test and radiation survey equipment.
* Provide customer training assistance of installed systems and equipment.
* Adhere to Leidos published maintenance and radiation survey checklists and procedures.
* Report design, reliability, and system bugs to technical support.
* Report designated Quality issues (CAR) using Leidos Quality system.
* Follow down machine escalation protocol to ensure timely resolution of system failures.
* Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
* Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criteria for obtaining results.
* Assume responsibility for continued customer satisfaction, and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.
* Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and timecard, implementing Tech Bulletins (TB's) and using good judgment when dealing with customers.
* Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB's.
* Comply with use of Personal Protective Equipment (PPE) where and when applicable.
* Apply Lock Out - Tag Out (LOTO), following safe lifting practices and same day reporting of any accidents, near misses, and unsafe conditions.
* Demonstrate a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
* Maintain tools and test equipment properly.
* Participate in on-going product training and maintain all necessary certifications.
* Provide daily written reporting on completed maintenance activities, used parts and consumables, machine faults, downtimes, and availability.
* Respond to faults timely as per contracted response, repair times and endeavor best efforts to keep KPIs, and SLAs of the contract.
* Keep track of used parts as per procedures provided by Service Supervisor, returns the parts with RMA process.
* Report performance and availability of the machines as advised by Service Supervisor.
* Identify the Root Cause of repetitive parts failures and investigate for corrective actions to minimize parts consumption.
* Perform other tasks, duties, and assignments as required.
Position Requirements:
* Mechanical or electrical engineering, equivalent military training, or certified aircraft maintenance background.
* At least 3 years prior relevant field service experience, preferably in an integrated systems technologies environment.
* Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
* Experience maintaining and supporting large, complex, electromechanical systems.
* Computer experience is required. Linux and Unix is preferable.
* Must be proficient in the use of test equipment (DVM) and experience with High Voltage and X-ray producing equipment a plus.
* Must have good customer skills and the ability to work under pressure.
* Must be a self-starter, work well without supervision, and accept responsibility.
* Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
* Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
* Maintain professional appearance as prescribed by the Company.
* Must be able to travel both domestic and international locations.
* Must work well without supervision and accept responsibility for timely completion of assigned work.
* The candidate must be able to lift/carry a minimum of 25 kgs.
* The candidate must be able to push/pull 90kgs.
* Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
* Must be able to work safely in environments where high temperature, humidity, noise, and industrial equipment risks are present.
This position will pay between £40,000 - 45,000 annually.
Original Posting Date: 2024-07-16
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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