Description
:
Customer Service Advisor
Crewe, Cheshire - Onsite
Salary: £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
What will you do?
As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.
Your main responsibilities will include:
1. Showing empathy and understanding to our customers over the phone
2. Using knowledge-based systems and other tools to deliver information or solutions to customers
3. Escalating issues to supporting internal teams
4. Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
5. Supporting other areas of the business when and where required
6. Keeping up to date with any product or process changes
7. Respecting the value of information by following Likewize’s data protection / information security policies and procedures
What do you need?
To succeed in this role, you will need:
8. Experience in providing excellent customer service
9. Strong communication skills
10. PC literacy
11. Professionalism – Exhibits a strong work ethic and a positive attitude
12. Adaptability – Able to cope with changing demands and priorities
13. Teamwork – Works well with others and contributes to a positive work environment
What do we offer?
At Likewize, we care about you and your progression. We offer:
14. 22 days annual leave, Increasing through length of service.
15. A competitive salary and benefits package
16. A supportive and collaborative culture
17. A fun and dynamic work environment
18. A range of learning and development opportunities
19. Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
20. Access to a GP at any time, with prescriptions delivered to your home or work
21. Enhanced Maternity, Paternity & Adoption
22. My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
23. A fully paid Employee Assistance Programme
24. Free access to the company gym
25. Free onsite car parking
26. Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
If this sounds like you, apply now and join our team!