92235 - Case Administrator, Yorkshire and The Humber Probation Service, North and North East Lincolnshire, Part time
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: Yorkshire and the Humber
City/Town: Grimsby, Scunthorpe
Building/Site: NMS New Chase Court, DN31 1XD, NPS UNIT 1 SCUNTHORPE, DN15 6JH
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Part Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
About the role
Case Administrators play a key role, using their great organisational and communication skills to support their probation colleagues and help people on probation turn their lives around. It’s a challenging and rewarding role, with great training, support, and opportunities for progression.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,250. The Probation Service offers the opportunity for annual pay progression. To be successful in this role:
* You’ll love learning new things and can adapt to meet the needs of our organisation.
* You’ll be prepared to use your own initiative and enjoy working as part of a team.
* Multitasking will be second nature, ensuring tight deadlines are met.
* You’ll use Agile methodologies and promote a culture of continuous improvement.
* You will be at ease working closely with other teams collaborating across diverse business areas with a range of people.
The specific tasks you are asked to undertake as a Case Administrator may change from time to time. However, any work you are asked to complete will be in line with the Case Administrator job description as outlined in this advert. Some of the specific areas of work as a Case Administrator might be:
* Electronic Monitoring System (EMS) administration: Providing administration support within a regional probation EMS team, monitoring and supporting Probation Practitioners in actioning incoming EMS alerts in accordance with agreed processes, maintaining accurate records across EMS/Probation systems, monitoring and actioning EMS performance reports, working with large spreadsheets and databases, accurately maintaining records.
* Case Admin for Senior Probation Officers (CASPO): Providing administration support to Senior Probation Officers, including administering meetings, taking minutes, creating and distributing rotas, providing regular performance reports to SPO’s, maintaining annual leave trackers.
* Workforce Planning administration: Providing administration support to Business Managers, completing and submitting workforce planning forms, preparing business cases, updating records, completing the Workforce Planning Tool, booking rooms for interviews.
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
* Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within the unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
* Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
* To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
Ability
* Ability to use databases
* Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
* Possess basic numeric skills
Experience
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour.
* Use and work on own initiative.
This post will be based in the Scunthorpe Office Primarily. It is part time at 16 hours/0.44 FTE.
If you have any questions please contact Lucie.Dunderdale@justice.gov.uk.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
* Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks: The opportunity to join employee-run networks that have been established to provide advice and support.
Eligibility
All candidates are subject to security and identity checks prior to taking up post.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Closing Date: 13/11/2024, 23:55 hours.
Contact information: If you require any assistance please email YatHPS.recruitment@justice.gov.uk. Please quote the job reference - 92235.
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