Location: Aintree Job Title: Team Leader - Warehouse Operations Hours: 08:30-16:30 Monday- Friday Salary: up to £27,000 per annum, DOE. HRGO Recruitment are seeking a dynamic and experienced Team Leader to join our client's Warehouse Operations team. As a Team Leader, you will be responsible for overseeing the day-to-day operations of the warehouse, ensuring efficient processes and exceptional customer service. Your role will involve managing inventory, supervising a team of employees, and maintaining a safe working environment. Key Responsibilities: - Process deliveries and list stock on website and WMS - Monitor inventory levels and manage stock replenishment - Ensure accurate and timely processing of returns - Manage order fulfilment, including picking and packing - Enforce safety policies and procedures to maintain a safe working environment - Ensure compliance with relevant regulations and company policies - Supervise a team of employees, ensuring productivity, quality, and safety standards are met - Provide guidance, support, and motivation to team members - Provide feedback on staff performance - Guide customers through troubleshooting steps or explain processes - Handle customer complaints, concerns, or issues with empathy and professionalism - Assist with order placement, changes, or cancellations - Help customers track shipments or manage returns and exchanges - Offer advice or recommendations based on customer needs - Maintain accurate records of customer interactions, transactions, and feedback - Gather feedback from customers to help improve the company's products, services, or customer service processes Requirements: - Proven experience in an operations position/warehouse management - Leadership skills with a positive work attitude - Attention to detail and excellent organisational skills - Ability to prioritise and manage tasks across areas of responsibility - Ability to comply with all health and safety standards and company policies - Computer skills and strong written and verbal communication skills If you have a passion for ecommerce, a strong background in operations, and a desire to lead a team to success, we would love to hear from you. Please call Nicola at HR GO recruitmnent for more information or email .