Customer Service Advisor - Motor Claims
This is an exciting time to join Avant at our growing Repair Network Claims Centre. We are recruiting for Customer Service Advisors with a competitive salary and excellent benefits.
Main Responsibilities:
* Motor claim progression by liaising with clients and our network with a focus on taking responsibility for the customer.
* Handling inbound calls.
* Management of live chat channels.
* Responding to emails in a timely manner.
* Perform against KPIs – Claim & Call Quality.
* Problem solve customer queries and escalate complex queries to senior managers.
* Some administrative tasks – logging call notes, maintaining database etc.
Minimum Requirements:
* Have a resilient and positive attitude.
* Take accountability and enjoy solving problems.
* Previous experience within a call centre environment is an advantage but not essential.
* Experience within a customer facing role (telephone or face to face).
* Enjoy communicating with customers and solving any queries.
Salary and Benefits:
* £25.4k
* 22 days holiday plus bank holidays (30 in total).
* An additional holiday day is awarded for each year after 1 years service up to 28 days.
* BrightBox discount scheme.
* Pension scheme.
* Monday – Friday 8.30am – 5pm.
* On site parking.
If you feel you have the right skills, knowledge and experience and are looking for a new and rewarding challenge then please apply for the Customer Service Advisor role now.
Job Types: Full-time, Permanent
Schedule:
* Day shift.
* Monday to Friday.
* No weekends.
Work Location: In person
Reference ID: Customer Service Advisor - ARN March
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