OBJECTIVES
Main Function Of The Job
1. Support the Data Centre Management & Site Supervisor with administrative duties.
2. Manage calendars, schedule meetings, appointments & site access (internal & external).
3. Compile meeting minutes & distribute.
4. Prepare training packs and organisational reports as needed.
5. Manage departmental internal & external training.
6. Responsible for managing duty and shift rosters across all teams.
7. Request quotations, raise purchase order requests & process invoices.
8. Responsible for all testing instruments databases and annual/quarterly calibration thereof.
9. Manage tools, uniform & health & safety registers in line with Teraco HSE policy.
10. Keep stock of supplies, tools, PPE & critical spares and place orders when necessary.
11. Arrange and receive stock shipped between branches and regions.
12. Purchase and manage stock and conduct monthly stock takes.
13. Print, scan, and upload job cards and all supporting documentation to asset management systems, with a strong focus on quality of information and completion of reports.
14. Follow up with internal and external contractors to receive and review outstanding maintenance and installation documentation in a timely manner.
15. Collaborate with on-site maintenance team and external contractors to ensure that company assets are maintained and repaired to meet company objectives and standards.
16. Schedule and manage all site maintenance, planned and unplanned events, and update maintenance calendar.
17. Review working methods to ensure all SLA’s are maintained and achieved.
18. Oversee daily activity of all teams and schedule and sign off jobs within pre-defined timelines.
19. Create, distribute, follow up, update tickets & close tickets.
20. Manage & update incoming alarms & dispatch technicians.
21. Log call outs with service providers and close off calls once complete during business hours.
22. Collate, manage, and close off call outs raised outside of business hours.
23. Notify clients for all relevant maintenance, repairs, and outages.
24. Provide client-specific incident reporting in the event of issues arising on site.
25. Assist with ad hoc duties in and around the office and facility.
26. Update internal communication groups when issues arise.
27. Ensure handovers are compiled, actioned, and followed through.
28. Liaise with management team to schedule daily/weekly/monthly installation schedules across all teams.
29. Present weekly ticket reporting to Data Centre Manager with updated and actual status.
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