Job summary Operational Services Manager Band 5 An exciting opportunity has arise for 2 x band 5 operational services managers for the emergency and acute medicine directorate. You will assist the Directorate Management Senior Team, as directed by the Directorate Manager / Matron in the efficient and effective operational management of resources within Emergency Medicine in order to deliver continually improving high quality patient care within the resources available. These posts are full time and based on site. Main duties of the job Some of the key duties of the role include: Manage Medical Secretarial staff to ensure the efficient and effective support is provided to the relevant clinical specialty on a daily basis. Oversee rotas including reception, progress chaser, HALO. Line management of progress chasers. Monitor sickness absence, Statutory and Mandatory training and PDRs in accordance with Trust Policy and ensure regular reporting is provided. Support with medical staffing enquiries and rota coverage. Work closely with the Directorate to ensure new policies, training, agreed working practices and audit are implemented on a timely basis. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 205-6949801 Job locations Royal Stoke University Hospital Hilton Road Stoke on Trent ST4 6QG Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Person Specification Essential Qualifications Essential Educated to a degree level or relevant experience Desirable Diploma/ Degree in management or health related subject Training and experience Essential 2 Years experience of working in an acute trust in a management role Ability to use trust patient admin systems Operational management skills Knowledge of workforce planning Knowledge of the business planning process Desirable Experience of management of change issues experience in introducing innovative practise Personal Qualities Essential Ability to travel and work across multiple sites Consistently professional, collaborative and compassionate in their approach. Takes responsibility and is accountable for delivering to their agree objectives Person Specification Essential Qualifications Essential Educated to a degree level or relevant experience Desirable Diploma/ Degree in management or health related subject Training and experience Essential 2 Years experience of working in an acute trust in a management role Ability to use trust patient admin systems Operational management skills Knowledge of workforce planning Knowledge of the business planning process Desirable Experience of management of change issues experience in introducing innovative practise Personal Qualities Essential Ability to travel and work across multiple sites Consistently professional, collaborative and compassionate in their approach. Takes responsibility and is accountable for delivering to their agree objectives Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke University Hospital Hilton Road Stoke on Trent ST4 6QG Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)