This new role has opened up to assist the Management Team with the organisation of the home. Monday - Friday working 9.00am - 4.00am To effectively organise and manage all non-direct care related staff. Ensuring visitors experience within the home is positive, ensuring a clean and welcoming environment through your Team. To undertake telephone duties in respect of enquires received. To manage the rota ensuring correct number of staff in the home at all times and to reduce the requirement for agency usage. Responsibilities Telephone duties Responding to emails General day to day tasks to assist with the running of the home. Liaise with Head Office Accounts Team regarding fees, admissions, occupancy. Managing all non-direct care related staff i.e. activities, admin, maintenance, housekeeping, kitchen in relation to holidays, rotas work performance. Reporting any low performance to the manager or HR. Assisting with kitchen/cleaning tasks where required. Assisting in the laundry where required. Reporting any broken equipment through the portal or through the appropriate channels. Completing ordering for cleaning and food through the apps and keeping within budget. Assist with onboarding new starters, scheduling induction day availability, setting up on Care Control, Correct Care and supporting with induction into new role in your Team. Ensuring staff files are uploaded, stored, and managed correctly for your Team. Completing Supervisions and Competencies for your Team and delivering feedback. Assist management with rota adjustments, clocking in issues and lateness reporting. Assisting HR with employee information around sickness dates, new starter information, documentation and any other information which may be required. Any other ad hoc tasks that may arise Safeguarding within the home is everyone’s responsibility, ensure all training is up to date and aware of policy and where to report if necessary. Other Duties To attend staff meetings as well as to hold them for your Team where applicable. Maintain personal and professional development to meet the changing needs, demands of the home and participate in appropriate training and encourage and support staff in their development and training. Comply with Fire procedures and health and safety legislation and work in a safe environment. Handling money. Your Benefits In return for your hard work, dedication and commitment, Wood Care Group provides: Competitive pay rates Exceptional training and career development Proud to Care - Our in-house employee recognition scheme Uniform provided Free onsite car parking and close to local transport links First-rate working environment Additional shifts available Discount club membership across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many other items Employee of the month Long service awards Refer a friend scheme - up to £100 per referral Overtime rates Access to Wage Stream - cash out up to 50% of your earnt wages each week Overtime raffle - chance to win £100 per month Wellbeing support Employee Assistance Program My Healthy Advantage App - comprehensive library of resources to help you and support you in life Opportunity to take part in exciting trips and activities with our residents “Wood Care Group’s main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a Company we have great communication, and we are always looking for ways to improve our Employee’s work life balance.” Michelle – HR Manager Please see our website for videos of what our home is like to work at www.woodcaregroup.com