Job Description Our international client requires an experienced Customer Service Coordinator to join their team for an indefinite period
Position Summary:
You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.
1. Major Job Functions:
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To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results.
Liaise with customers on the status of each order with updates as required for customer service metrics
To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products.
Liaising with various offices and vendors to ensure customer delivery expectations are met
Provide customers with documents, certificates, manuals and datasheets as and when required
Dealing with telephone enquiries from customers and regional offices
Assisting with the stock take, and investigating the discrepancies afterwards.
Producing daily financial reports
Liaise with the finance team to create new accounts and existing account amendments.
Assist the finance team with matching invoices against purchase orders.
Maintain and monitor customer order mailboxes.
Monitor, update and maintain customer portals including uploading documents and updating delivery information
Work with shipping/logistics to produce bespoke customer documents as required
Other duties and projects as specified.
2. Key Skills and Behaviours Required
Key Skills required are:
Customer order management and processing experience
Computer literate with a good working knowledge of Microsoft applications
Numerical accuracy
Articulate, good written and verbal communication
Accurate, good attention to detail
Ability to prioritise, and manage multiple tasks
Team player and able to work on their own initiative
The behaviours required are:
Positive, enthusiastic attitude
Flexible to changing priorities
Able to manage situations so they don’t become stressful
Friendly and approachable
Supportive to all team members
Co-operative and collaborative with all team members
Self-awareness to modify and choose appropriate behaviour to influence a situation positively
Confidence to express ideas and thoughts on situations or events
Able to build positive relationships, rapport built on mutual trust