Service Desk Administrator - London - £30,000 - £35,000 + Benefits
The successful candidate will be responsible for supporting circa 100 staff with a mixed community of front and back office staff. The role will involve facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation, and housekeeping activities.
Responsibilities:
* Provide 1st & 2nd line IT support to the user community.
* Respond to and answer all service desk calls in a timely & respectful manner.
* Manage IT hardware procurement and stock levels to ensure sufficient coverage for breakages and new starters.
* Process IT invoices monthly, on time and within the due date.
* Manage the UK Service Desk (Jira), participating in service requests, incidents, problems, and change requests, triaging requests from users and assigning work when required.
* Configure & maintain desktops, laptops, Cisco desk phones & mobile devices.
* Action desk moves and changes.
* Administer user profiles and accounts within Active Directory & Exchange.
* Manage access to applications using Okta and Zscaler Private and Internet Access.
* Manage devices registered with Microsoft InTune and Configuration Manager.
* Support and manage the remote access solutions.
* Troubleshoot mail issues using Microsoft Exchange and Mimecast.
* Monitor the environment using Logic Monitor, responding to and reporting alerts to the infrastructure team.
* On-board new starters and process leavers and movers following strict processes.
* Assist with software compliance and patching when required for end-user devices.
* Participate in IT projects as seen fit by the IT Team Leader.
* Ensure that all IT policies are followed and implemented.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age, or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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