Job summary The job will involve working in a busy inner city training practice. the candidate will be working in a busy, supportive and progressive GP practice. the practice is very keen on training and educating new applicants to reach a high standard of knowledge. Main duties of the job 1) Receiving patients and helping them where possible 2) Booking appointments on computers 3) Using the telephone, answering routine inquiries and transferring them to other departments. 4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies 5) Administrative/Clerical duties 6) Knowledge of and working to the Receptionists protocol 7) Use of computers for repeat prescriptions, appointments etc 8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc 9) Preparing repeat prescriptions for doctors signatures 10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments 11) Filing incoming mail 12) Putting new patient records in order 13) Dealing appropriately with various forms 14) Downloading hospital correspondence 15) Scanning 1) Recording requests for home visits and messages 2) Extraction of records as required and filing them 3) Postal duties 4) Taking & typing minutes of meetings 5) Registration of New Patients 6) Any other duties, which may be required and agreed with the Practice. About us The team consists of 4 GP partners plus trainee registrars An advanced nurse practitioner and practice nurse A Health Care Worker along with a Care Navigator & GP Assistant Admin & managerial staff It is a very friendly forward thinking practice with great emphasis on training and education Date posted 28 January 2025 Pay scheme Agenda for change Band Band 2 Salary Depending on experience N/A Contract Permanent Working pattern Full-time Reference number A1482-25-0000 Job locations Balsall Heath Health Centre 43 Edward Road Balsall Heath, Birmingham B12 9LP Job description Job responsibilities JOB DETAILS 1) Receiving patients and helping them where possible 2) Booking appointments on computers 3) Using the telephone, answering routine inquiries and transferring them to other departments. 4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies 5) Administrative/Clerical duties 6) Knowledge of and working to the Receptionists protocol 7) Use of computers for repeat prescriptions, appointments etc 8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc 9) Preparing repeat prescriptions for doctors signatures 10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments 11) Filing incoming mail 12) Putting new patient records in order 13) Dealing appropriately with various forms 14) Downloading hospital correspondence 15) Scanning 16) Recording requests for home visits and messages 17) Extraction of records as required and filing them 18) Postal duties 19) Taking & typing minutes of meetings 20) Registration of New Patients 21) Any other duties, which may be required and agreed with the Practice. Job description Job responsibilities JOB DETAILS 1) Receiving patients and helping them where possible 2) Booking appointments on computers 3) Using the telephone, answering routine inquiries and transferring them to other departments. 4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies 5) Administrative/Clerical duties 6) Knowledge of and working to the Receptionists protocol 7) Use of computers for repeat prescriptions, appointments etc 8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc 9) Preparing repeat prescriptions for doctors signatures 10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments 11) Filing incoming mail 12) Putting new patient records in order 13) Dealing appropriately with various forms 14) Downloading hospital correspondence 15) Scanning 16) Recording requests for home visits and messages 17) Extraction of records as required and filing them 18) Postal duties 19) Taking & typing minutes of meetings 20) Registration of New Patients 21) Any other duties, which may be required and agreed with the Practice. Person Specification Experience Essential Good knowledge of the English language IT literate Desirable Experience of working in a GP practice is desirable, however training will be given to reach the standard required Person Specification Experience Essential Good knowledge of the English language IT literate Desirable Experience of working in a GP practice is desirable, however training will be given to reach the standard required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dr Walji & Colleagues Address Balsall Heath Health Centre 43 Edward Road Balsall Heath, Birmingham B12 9LP Employer's website http://drwaljiandcolleagues.co.uk/ (Opens in a new tab)