Customer Service Advisor
Reference - MSPS190832
Expiry date - 23/05/2025
Location - Basildon
Salary - Salary £26,500 - £27,500 + Benefits
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We are seeking Customer Service Advisors to join our team on our Basildon contract.
About the Role
As part of our team, you will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed to meet our contractual Service Level Agreements without making false promises. You will coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at scheduled times.
Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, handle complex repairs, demanding customers, and service failures, instilling confidence in our customers.
About You
Applicants should have good knowledge of Microsoft Office, with strong administrative, organizational, and communication skills, both written and verbal. Excellent customer service skills are essential, along with experience in the repairs and maintenance sector or a trade background, and good problem-solving abilities.
* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday & Bank Holidays
* Enhanced Pension Plan
* Healthcare Cash Plan (24hr GP, dental, optical, physiotherapy, and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and contributing positively to communities. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.
Build your career with a leading property services company that values diversity and talented individuals.
MSPS supports the resettlement of armed forces personnel.
We review applications throughout the advert duration and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
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