· Telephone calls are answered promptly and clearly and in line with the practice protocol · Calls are answered clearly, simply and with warmth, conveying accurate information to the caller · Deal with in-coming calls and pass on the appropriate information to the relevant personnel which will include appointment requests, follow ups, test results to name just a few of the types of enquiry · Confidentiality is maintained at all times · Make external calls on behalf of the Practice to patients and external agencies to pass on messages on behalf of the clinical team · To use the computer to check records, and enter information on the computer as appropriate · Attend practice staff meetings as requested and whenever possible · The duties listed above may change in the light of developments within the practice and are subject to review. Implementation of any changes will be by mutual consent. · To work together with the other staff to ensure the smooth running of the practice · To cover other Telephonists’ holidays as per rota. · To learn and implement new procedures as appropriate · Along with other members of the team, make tea or coffee.