We are recruiting for a Sales Account Executive for a well respected web agency based in Royal Wootton Bassett, Wiltshire. They provide high quality web design and web maintenance services to a diverse client base, ranging from local sole traders to national organisations. By offering a human face to web design, and ensuring high standards of service, they enjoy exceptional client retention and customer feedback.
Although the business is happy to create simple websites, they thrive on providing bespoke solutions that require technical expertise.
Though some of their work is carried out remotely, they remain a friendly, close-knit team, with a strong culture of mutual support.
As part of our exciting growth, theyre looking for a dynamic Sales Account Executive to join the team. If you have a flair for sales and a passion for digital innovation, wed love to hear from you!
Job description
This is a new position, and you will have some autonomy in shaping it to meet the companys needs.
You will take the lead in developing the companys marketing and sales strategy, crafting a plan that moves them forward while adhering to their core values. Youll then be hands-on in implementing this, discovering new leads, nurturing these, and converting them into sales. As part of the sales process, youll need to produce detailed project proposals for the client, which will feed into technical specifications for the production team. You will act as the clients point of contact throughout the sales process and into the build phase.
In addition, you will manage their existing clients, acting as their point of contact and ensuring the business is supporting their needs. Where clients might genuinely benefit from additional services, you should be alert to upselling opportunities.
Specific responsibilities
Helping to develop a coherent sales and marketing strategy
Generating and following up on leads
Liaising with team to prepare quotes
Preparing detailed project proposals for clients, which will feed into the technical specifications for the production team
Closing sales
Recording sales and lead data
Developing new, lasting client relationships and nurturing existing ones
Recognising appropriate upselling opportunities and guiding clients in continual development
Carrying out annual reviews with clients to ensure websites are continuing to meet goals
What were looking for
Listening and communication skills.
Above all, they need an excellent listener and communicator to build rapport with their clients. Youll need these attributes to gain a deep understanding of prospective clients needs and goals, and to explain how they/you can meet these. Were after someone genuine, that others can relate to. That could be a CEO who needs her website to support an ambitious business expansion, or a marketing director for a software start-up looking to establish credibility with investors. You should also have an adaptable communication style, talking techie or non-techie as the situation demands, and possess strong writing skills.
Interpersonal skills
We also need someone who will get to know their existing clients. That will mean immersing yourself in their organisations goals, celebrating their successes, and empathising with their challenges. But beyond that, it means demonstrating that they/you see clients as human beings and not just spreadsheet entries. And at a practical level, to remember all this, your note taking will have to be first-rate.
Previous experience
Previous successful experience in a sales role is essential, preferably in a B2B environment. Experience in a web or software development environment is also necessary, because youll be helping clients visualise the technical solutions that you can provide, then discussing these with designers and developers.
Other attributes
Were looking for someone who is goal orientated, self-motivated and can achieve great results, while treating clients with honesty and integrity. Someone who thrives working in a small team, rather than an impersonal high-pressure environment. And someone who wont be fazed when team discussions take a quick detour into ancient video games (or other geeky destinations).
Practicalities
This is a full-time role that will involve you working virtually and from their office initially you will be office based for 2/3 days a week (they're in Royal Wootton Bassett in Swindon), however we will consider greater flexibility upon successful completion of a probationary period. Youll need to travel to meet with clients, so having your own vehicle is essential (travel expenses will be reimbursed).
Benefits
This key position offers you the exciting opportunity to shape the companys future, as well as your own role. Working closely with the company director means that your ideas can be implemented quickly, without the frustrating delays often seen in larger organisations.
Other details:
Paid out of pocket expenses
Enhanced sick pay
Collaborative and innovative team culture
Supportive, friendly team
Career growth as we expand our operations
The hours are 35 hours per week. The hours are 9am-5pm (with 1 hour unpaid lunch).
TPBN1_UKTJ