Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner. START DATE FOR THIS ROLE WILL BE FEBRUARY 10TH 2025 Role: Total Loss Claims Handler Location: Liverpool Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, 1 in 4 weekends 9am-5pm Salary: £24,255 plus a performance related bonus of up to £1,500 annually (paid quarterly and subject to passing probation) What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement. Complete thorough indemnity investigations out on all cases Work closely with the in-house engineers to guarantee a fair settlement with the policyholder Ensure that all validated claims are processed within the agreed SLA’s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide effective communication to Policyholder of all claim decisions and progression of insurance claims Maintain effective diary management to reduce settlement time Expertly assess policy indemnity What we’re looking for: Attention to detail Strong customer service skills Motivated self-starter Confident and persuasive communicator PC literate with excellent administration and processing skills Relevant experience in the insurance sector About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events ' The Acorn Group is a Great Place to Work 2024/5. A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career. There is always room for improvement though. We have big plans to improve even further in 2025.' All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.