Description It’s an exciting time to join our People Service Delivery Team, as we look to improve upon the excellent service and processes, we already provide which underpin the onboarding journey for new colleagues. The People Service Delivery Team Manager is responsible for leading a team that has end to end accountability for some of our key People processes for new starters, including referencing, vetting and initiation. Responsibilities Maintaining oversight, management and responsibility of key referencing, vetting and initiation tasks and teams, ensuring full completion of candidates referencing requirements in line with CAA guidelines. Including compliance checks and audit controls Ensuring that candidates receive a high quality on-boarding experience and are kept engaged throughout our processes Looking for ways to continually improve operational effectiveness and be an advocate for continual process improvement Building and maintaining excellent stakeholder relationships with internal and external stakeholders and where necessary, influencing key decisions to ensure best in class service delivery Being accountable for ensuring all agreed controls are in effect and evidenced (CAA, audit and internal) Qualifications Demonstrable experience of leading, coaching and motivating large teams Evidence of implementing high-impact continuous improvement initiatives Reflective with the demonstrable ability to adapt self or others to embrace change and deliver results Strong communications skills with a demonstrable track record of excellent stakeholder engagement and ability to influence recommendations and decisions Ability to master new systems and ability to adapt to and utilise technology quickly Reflective with the demonstrable ability to adapt self or others to embrace change and deliver results Ability to adapt to a fast paced and changing environment while able to self-manage and to timeframes Ideally, you’ll also have: An analytical mindset and appetite to solve problems and motivate a team to do so Ability to gather, coordinate and present complex data to drive business decisions in a rational, succinct, and clear way that drive decision making and business change LI-Hybrid