Job Purpose To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers. As a Senior ICT Engineer/Designer, you will provide professional technical ICT Engineer/Designer expertise covering operational ICT support, implementation, and maintenance of ICT infrastructure and/or applications and services. As a Senior Solutions Designer, you will have significant experience in the design and build of solution components and be either growing into the Solution Architecture role or, as a practiced end-to-end designer, you will be increasingly taking overall accountability for some solutions. You will typically be mentoring or leading other Solutions Designers. Accountabilities/Responsibilities To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers. This will include, but not limited to, many of the following responsibilities: - Maintain an up-to-date, in-depth knowledge of ICT technical area(s). - Maintain an awareness of solution discipline/client sector trends and policies relating to ICT. - Seek advice and guidance from 'subject matter experts' in the industry on technical and operational issues as necessary. - Ensure the effective implementation of solutions, projects and programmes. - Technical authorship and ownership of solution designs to meet client requirements aligned with the strategic direction of ICT Services. - Undertake ICT problem diagnosis and resolution both 2nd line and 3rd line including on call emergency support where required; may be required to provide full 24-hour on call emergency support. - Technical support recovery activities following failure, including disaster recovery. - Implement ICT technical solutions. - Undertake design and analysis tasks. - Monitoring performance and propose and implement performance enhancing changes. - Helping to ensure that availability targets are met. - Understanding the key priorities and targets and the effectiveness of the service. - Producing and maintaining appropriate technical and operational documentation. - Monitor the work undertaken by ICT Engineer/Designerss. - To develop and maintain AskICT knowledge articles. - Maintaining an awareness of technology developments and their application. - Taking technical ownership with respect to solution design and referring to Solution Architects as necessary. - Interface with Platform Architects to take account of ICT service, support and operational impacts. - Ensure all design deliverables are delivered on time to the correct quality standards - Understand the key design parameters and governance required to deliver a successful design. - Defining tactical actions and strategic direction for the designated technical area, including improvements, road mapping and obsolescence, identifying and designing innovative service improvement initiatives with the Platform Architect. - Leading discussions with existing and new suppliers and exploring emerging technology options. - Assisting with the delivery of design methodology, processes and standards. - Identifying areas of opportunity to reduce costs where appropriate. - Mentor, support and provide guidance to ICT Engineer/Designers and ICT Technical Support Officers. - Provide immediate line management and supervision for the team in all matters relating to performance, conduct and attendance. - Manage and prioritise the workloads of the team against agreed targets and benchmark appropriately against other teams. An installation expert in a specific technical area of expertise including but not limited to many of the following: - Taking a lead role in problem diagnosis and resolution including on call emergency support where required; may be required to provide full 24-hour on call emergency support. - Taking a lead role in technical support recovery activities following failure, including disaster recovery. - Monitoring performance and propose and implement performance enhancing changes, - Ensuring that availability targets are met. - Producing and maintaining appropriate technical and operational documentation. Qualifications: Industry practitioner qualifications in relevant skill area (e.g., Microsoft, Cisco or Oracle) ITIL Service Management Qualification (Foundation or above) Educated to degree level Experience: Minimum of 3 years design, systems analysis, programming or technical support experience, specialising in the advertised skill areas Proven track record of design or implementation of ICT end-to-end solutions and resultant change Good understanding and practical experience of ITIL methodology and its application in a commercial and local government environment Managing challenging and competing workloads Ability to lead and motivate high performance teams Knowledge and skills: Team leadership, line management, motivation and coaching skills Able to manage a range of activities according to their priority and deal with uncertainty and ambiguity RQ1410776Senior ICT Engineer Designer Senior ICT Engineer Designer Senior ICT Engineer Designer ADZN1_UKTJ