Regional Leader - Southern
Apply locations Hybrid (GB) time type Full time posted on Posted Yesterday job requisition id JR2876
Hours:
This is a permanent position working full time hours (36 hours per week, Monday – Saturday to support operating hours in the branches). There is also the requirement for you to be ‘on call’ to provide support to branches out of hours.
Closing Date:
Thu, 27 Feb 2025
We are recruiting for a Branch Network Regional Manager to work across our Southern Region.
Our Branch Network Regional Managers oversee and manage the operation and performance of multiple branches within their region. For the Southern Region, this is 19 locations ranging from Plymouth to Bristol, Oxford across to St Albans, down through London to Guildford, Dorking, and Reigate, and includes over 100 colleagues across the region.
The role requires effective planning and team leadership to ensure we provide outstanding support and advice for our customers, achieving alignment with strategic priorities and business standards. You will be responsible for driving business growth, implementing effective operational practices, and enhancing customer satisfaction to ensure regional expectations are achieved.
You will also provide support to the Director of the business area you will operate in, Branch and Money Direct. This will include contribution to the development of future customer-focused initiatives and engagement within the communities we serve.
What Will You Be Doing As A Branch Network Regional Manager?
The role of Branch Network Regional Manager is an integral role within Skipton Building Society, the role includes but is not limited to:
* Leading, developing and motivating Branch Managers and colleagues to deliver exceptional customer service and achieve performance and quality outcome expectations, through a culture of sales through service, with a clear priority of good customer outcomes.
* Developing and implementing business plans to achieve strategic priorities and regional expectations, enhancing customer support through advice, guidance, and education.
* Supporting the development and delivery of an exciting and ambitious change road map to provide outstanding customer support and experience.
* Ensuring smooth and efficient regional operations, including branch management, regional recruitment, customer services and engagement with key support functions.
* Ensuring Business Contingencies are up to date, understood and easily actionable if required to avoid customer dissatisfaction.
* Overseeing regional budgets and cost control to optimise member benefit.
* Ensuring all regional activities are delivered in line with internal quality and regulatory standards.
* Ensuring the Training and Competence framework is delivered in region to support colleagues in role.
* Leading development to enhance customer satisfaction and engagement, ensuring their needs and feedback are prioritised.
* Building and maintaining relationships within our local communities creating strong engagement to support our customers and the areas in which they live.
What Do We Need From You?
* Proven leadership skills with the ability to influence, engage and inspire teams across multiple locations.
* Experience of developing business plans to achieve strategic growth.
* Skills in developing and implementing strategies to drive growth and achieve expectations.
* Strong analytical and problem-solving abilities, you will be able to analyse complex data to inform future regional growth.
* A commitment to role modelling behaviours and ways of working that align with Skipton Values.
* Excellent communication and coaching/feedback skills.
* Knowledge of retail distribution, customer propositions and regulatory requirements - specifically in relation to savings and financial advice.
* Knowledge of business management across a branch network.
* Insights into community engagement with an understanding of how to build strong and purposeful relationships.
What Is In It For You?
Your salary expectations will be discussed ahead of interview.
As well as base salary we offer a generous benefits package, detailed below.
As this is a multi-site role with the expectation for you to spend time at all branches within the region, we provide a car allowance and travel expenses.
We have a range of other benefits available to you including:
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Generous employer matched pension contributions – up to 10% per annum.
* We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
* There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
* Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* Salary Sacrifice Scheme for hybrid/electric car.
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
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