Application Support Manager Location: London Salary: £60,000-£65,000 plus benefits Are you a tech-savvy leader with a passion for ensuring the smooth operation of business-critical applications? We're seeking an Application Support Manager to join a dynamic team in the hospitality and leisure industry. This is a fantastic opportunity to drive performance, lead a skilled team, and collaborate with key stakeholders to deliver exceptional application support services. Must have experience in: • Managing and supporting critical hospitality applications such as Property Management Systems (PMS) Point of Sale (POS) systems, booking engines, and CRM platforms. • Overseeing integrations between booking platforms (e.g., OTA, GDS) and in-house applications. Key Responsibilities: • Oversee the IT application support team, ensuring efficient delivery of services. • Analyse user needs to provide proactive support and identify opportunities for improvement. • Manage release processes, testing, and department-wide communication for applications. • Ensure timely resolution of incidents and enhancement requests while adhering to SLAs. • Collaborate with cross-functional teams to implement technologies that support business goals. • Lead strategic technology planning and ensure systems align with business objectives. • Stay updated with emerging technologies and trends in the hospitality industry. • Secure data, troubleshoot system issues, and provide 24/7 application support when required. • Develop support documentation, mentor staff, and maintain strong internal relationships. Experience: • Strong technical expertise and leadership experience in application support. • Exceptional problem-solving skills and a customer-focused mindset. • Proven ability to manage multiple projects and coordinate with cross-functional teams. • Knowledge of data security and compliance within the hospitality or leisure sector is a plus. • Strong communication skills and the ability to mentor and develop teams. Why apply: • Lead a talented team in a fast-paced, exciting industry. • Opportunity to influence and optimize critical business applications. • Work in a supportive and collaborative environment.