Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment for our B2B program. Amazon Business is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This role will require for the successful candidate to:
1. Collect and analyze quantitative data
2. Answer queries, investigate and resolve issues and questions from customers through inbound calls and emails
3. Work efficiently with customers and provide world-class service
4. Analyze trends and suggest process improvements
5. Meet the set KRAs
6. Perform other projects and duties as required
7. Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
1. Open office space on site
2. Report daily to the Pasay office
3. The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
4. Work during PH Holidays is required when business supported is operating
5. Overtime may be required on critical and peak periods
Key Job Responsibilities:
1. Knowledgeable in Accounts Receivable Cash application process.
2. Collecting and analyzing quantitative data
3. Use data analyses and statistical techniques to develop solutions to guide business decision making
4. Identify predictors and causes of business-related problems and implement appropriate corrective solutions
5. Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations
6. Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity
7. Analyze and solve business problems at their root
8. Analyze trends and savings initiatives
9. Communicating results to business leaders with Finance, Accounting, Operations and Business Development
10. Perform other projects and duties as required
11. Supports team manager and performs management duties when manager is absent or out of office
BASIC QUALIFICATIONS
1. Must be fluent in German and English
2. Must have a basic/intermediate knowledge in MS Excel
3. Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.
4. Knowledge on Outlook and Word or similar desktop applications.
5. Good Communications skills – Written & Verbal (both English and French)
6. Can work under pressure/ with deadlines.
7. Critical mindset
8. With continuous improvement mindset
PREFERRED QUALIFICATIONS
1. Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
2. Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
3. Good Communications skills – Written & Verbal
4. Proficient in Outlook, Microsoft Excel and Word or similar desktop application.
5. Flexible to work in shifts.
6. Good Communications skills – Written & Verbal.
7. Exemplifies traits of being a team player.
8. Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.
9. Can work under pressure/ with deadlines.
10. Critical mindset
11. With continuous improvement mindset
12. Advanced knowledge of Excel – including working with pivot & formulas
13. Strong reconciliation skills.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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