Main area Administrative Grade NHS AfC: Band 4
Contract Fixed term: 12 months (Secondment would be considered for internal applicants)
Hours Full time - 37.5 hours per week
Job ref 361-6972482
Site New QE11 Hospital
Town Welwyn Garden City
Salary £26,530 - £29,114 per annum
Salary period Yearly
Closing 02/04/2025 23:59
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Service Area Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As a Service Area Officer, you will be required to work across the New QE2 and Hertford County Hospital to ensure effective and timely patient flow and room utilization. You will be responsible for the appropriate placement of patients to clinical areas and for prompt escalation where there are any aspects of patient flow that risk the quality of care for patients.
You will report to the Operational Manager and will work within agreed processes. You will be required to collate and submit information as requested regarding room capacity and the site position, while adhering to Trust policies and procedures.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. Work with the hospital teams to proactively identify and place patients in the right place and clinic at the right time.
2. Monitor and escalate when appropriate lack of adherence to clinic start and finish times.
3. Monitor and work with the clinical teams to manage clinics that require an internal move.
4. Ensure Nerve Centre, Seeker, Lorenzo, and other site systems are up to date with accurate information.
5. Fulfil internal and external data collection and submissions.
Person specification
Qualifications / Training
* GCSE / O level to include English and Maths (or Equivalent Qualification)
Previous Experience
* Experience in using data to measure performance for planning purposes.
* Experience in responding professionally and calmly to situations of conflict.
* Experience in dealing with systems in an NHS environment.
* Understanding of appropriate room usage for clinics.
* Understanding of Trust systems such as Nerve Centre, Seeker, Lorenzo, ICE etc.
* Knowledge of internal and external key performance indicators.
* Understanding of the local and wider team and individual’s roles and responsibilities.
* Understanding of patient flow throughout the Trust and the impact of delayed discharges.
* Working within an NHS environment.
Skills
* Ability to follow processes and policies.
* Ability to plan, prioritise, and work independently and manage own workload.
* Ability to know when to work on own initiative and when to escalate.
* High standard of verbal and written communication.
* Self-motivated.
* Ability to work effectively in a team.
* Excellent influencing and motivational skills.
* Ability to analyze data and produce a simple report.
* Ability to deal with conflict.
Knowledge
* Experience of Email, Excel.
* Knowledge and awareness of quality and diversity and working with different communities of patient/carer groups.
* Knowledge of the concepts of confidentiality and information governance.
* Knowledge of basic medical terminology.
* Knowledge of admission and discharge practice in an acute environment.
* Knowledge of discharge planning in acute/social environments.
* Working experience in a role demonstrating theory of confidentiality and information governance.
* Awareness of NHS targets and standards.
Other Requirements
* Understanding of, and commitment to, equality, diversity, and inclusion.
* Role model our Trust values every day.
Our values
We want our staff to believe in, demonstrate, and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious about the lived experience of others, seek out best practices, and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
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