Job Title: Property Manager - Student Portfolio
Location: Exchange Quay, Manchester
Brand: Leaders
Salary: up to £32,000 OTE
Hours: Monday to Friday 9am to 5:30pm
About Leaders:
Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Manchester. As a Student Property Manager, you’ll play a vital role in ensuring our student tenants and landlords receive outstanding service throughout their tenancy. Managing a portfolio of student properties, including HMO (House in Multiple Occupation) properties, you’ll be responsible for delivering exceptional customer care, coordinating property maintenance, and ensuring a smooth and compliant tenancy experience. You'll need strong knowledge of the Manchester student rental market, particularly in preparing for the busy summer changeover period, ensuring that vacant properties are turned around quickly and efficiently in preparation for new tenancies.
Your role will involve working closely with landlords, tenants, contractors, and internal teams to provide a proactive and efficient property management service. You’ll also play a key part in ensuring that all compliance, maintenance, and deposit processes are managed effectively to maintain high levels of customer satisfaction.
Key Responsibilities:
* You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
* Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
* If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
* Updating all parties on a regular basis by both phone, email or text and logging notes.
* To make regular ‘well being’ calls to the landlord
* Working within the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
* Working within the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
* Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
* Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
* Dealing with non managed deposits who are part of the No Deposit Scheme
* To ensure check out process is followed and communication is sent out within company process via the Depositary site
* To work with the team leaders, head of centres and branch network to understand the reason for any lost units
* To maintain high levels of communication to internal and external customers
* HMO Property Management: Have a solid understanding of HMO licensing and compliance regulations, ensuring that properties with multiple occupants are legally compliant and any required documentation is obtained or renewed within set deadlines.
* Busy Summer Turnaround Management: Plan and coordinate the smooth turnover of student properties during the high-demand summer period. This includes arranging end-of-tenancy cleans, repairs, and deposit return processes to ensure properties are fully prepared for new tenancies with minimal void periods.
What are we looking for:
* Excellent communication, written and verbal
* Professional telephone manner
* Organisational skills, time management and attention to detail
* Proven experience in student property management or residential lettings, ideally within the Manchester student housing market.
* Strong understanding of HMO legislation, including licensing, safety regulations, and compliance management.
* Excellent time management and organizational skills, particularly during high-turnover summer periods.
* Full UK Driving License Required
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.