Network Services and Infrastructure Manager
Office Location: Darlington (Hybrid)
Salary: £38,000 - £40,000 per year
Contract Type: Permanent, Full-time
Here at SJOG we are committed to delivering excellent digital services to colleagues and the people we support on a day-to-day basis. Our staff live our values of Hospitality, Compassion, and Respect, and we make every day count.
As Network Services & Infrastructure Manager, you will be responsible for the management and maintenance of the charity's IT network infrastructure, cloud services, users, and endpoints across our entire estate. You will ensure business services and network operations are managed and maintained across the network, supporting stability and growth.
You will manage a legacy estate of mixed architecture and services and will also manage the current BAU network services team and business helpdesk requirements ensuring continuity of operations.
You will assist with the management and transition to a new tiered architecture model and additional modernisation projects as required, managing and overseeing the transition of service between legacy systems and new network services, and commissioning new infrastructure models and IT services, including cloud infrastructure. You will play a key role in the implementation and migration project to a new network design, ensuring that industry-standard security is implemented and maintained across the estate.
Whilst this role can work as a hybrid set-up, there will be an element of office presence required. You will manage a small team of resources, and you will help define and deliver the network service policies and procedures, including security, data protection, and disaster recovery, managing direct relationships with our service providers and support resources.
Essential skills, attributes, and experience:
1. Experience in managing a multi-site IT infrastructure estate, including cloud and hybrid services
2. Minimum of 5 years’ experience in an infrastructure role
3. Managing an IT Helpdesk
4. Strong knowledge and understanding of Active Directory, DHCP, DNS, Group Policy, and network-related services
5. Tenanted Office 365 Management and support (365 Admin, Azure AD, Teams, SharePoint)
6. Microsoft Azure & Intune
7. Cloud-based endpoint protection
8. Apple & Android MDM
9. Cisco Networking
10. Ideally ITIL Foundation v4 qualified
11. Participate in on-call rotation for after-hours support.
Benefits and Rewards:
* Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
* Employee Assistance Programme
* Auto Enrolment Pension Scheme
* Health Cash Plan
* Bike to Work Scheme
* Excellent training and development opportunities
* Hybrid working for this role is permitted; however, an element of office presence will be required
An Enhanced Disclosure and Barring Service check (which we will pay for) will be required for the role.
(Please be aware that applications will be assessed upon receipt and we reserve the right to interview and appoint prior to the closing date).
If you would like an informal discussion about the role, please contact Michael Robins, Senior IT Services Manager at michaelrobins@sjog.org.uk in the first instance.
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