We are looking for a Customer Engagement Advisor to work as part of our marketing team in our Castleford centre. This role includes traditional telemarketing phone conversations and responding to digital (email / online) contacts with customers and new prospects. This role comes with a competitive salary, commission for leads, an attractive company pension, and the opportunity to work for great company.
About the role
The role involves contacting companies and responding to enquiries via phone, email and online. On a day-to-day basis this is what you would be doing:
Calling customers and prospects to gain information about their forklift fleet and generate appointments for our sales teams (outbound calls)
Respond to all calls and e-commerce (Digital) transactions (inbound)
Respond to online web chats - providing the customer with a quick response and information
Work on dedicated marketing campaign leads and appointment generation
Promote the company's products and culture
We are looking for somebody who is a confident communicator and passionate about engaging with customers. Experience working in a customer service or traditional telemarketing environment would be beneficial.
Here is a quick tick list for the other skills we are looking for:
Good communication skills
Desire to meet and exceed KPI's
Strong organisational and planning skills
Excellent negotiation skills.
What we offer
Competitive salary
Attractive company pension
Commission
Company sick pay
Voluntary critical illness cover
Free eye tests
Free flu jabs
24/7 Employee Assistance Programme
Benefits platform with instant discounts and offers
Why choose Toyota
Toyota Material Handling is the world's number one manufacturer of materials handling equipment providing quality sales and service support across the UK.
We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.
Toyota Material Handling UK is an equal opportunities employer.
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