To develop close working relationships with secretarial colleagues and other staff within the Trauma & Orthopaedic department To ensure that all correspondence is typed and forwarded to health care professionals accurately and with care in order that the service users receive a quality service. To be involved in an ongoing training programme in line with your developing role To deal with sensitive information either through audio/digital dictation or indirectly through patient records in an appropriate manner, using skills such as confidentiality. Maintain and promote the professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust. Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy. As part of a continually developing service you will be required to comment on policies and procedures. Work within the Terms and Conditions of Employment of your Trust Contract. Report incidents, accidents and defects according to Trust and Business Unit guidelines. To liaise with other healthcare agencies and departments, maintaining and developing good communication links. Working with Software programmes such as Winscribe, CareFlow, Medirota and any other systems required. Typing of copy clinical correspondence and ensuring any actions are carried out, VTC clinics of a confidential and often sensitive nature. Minute taking. Enquiries may include requests for test results and these should be referred to the relevant discipline personnel. Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures. To undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles. To participate in Contact Appraisal. To collect and distribute medical records.