Richford Motor Services Ltd of Alfreton Derbyshire was established in 1990, providing 24 hour breakdown for lights and commercial vehicles. Over the years Richford Motor Services have established themselves as one of the largest vehicle recovery operators within the UK, operating out of over 9 depots to offer their customers a reliable, consistent and affordable service for all their vehicle needs. With a fleet of over 180 vehicles equipped with the latest equipment on-board, Richford Motor Services can cater for all customer requirements no matter how big or small. We are accredited by IVR which is industry standards, we are a registered training provider and regularly put our staff through courses to maintain the highest standards of service. Richford Motor Services Ltd not only move your vehicles from A to B, but we can repair in our workshop or body shop for an all under one roof solution, whether you are an individual with 1 vehicle, or a fleet of vehicles. We are looking to recruit call handlers to join our team based in Alfreton Derbyshire, this is a full time position, on a permanent basis with immediate training and start available. We are a busy control room managing vehicle breakdowns across the UK, the ideal candidate will already have experience in dealing with large amounts of phone calls in managing (inbound and outbound) customer expectations in their hour of need, processing the breakdown and ensuring the correct resource arrives with the customer and their vehicle. Please note: The typical working pattern is 4 shifts on 4 shifts off with option of overtime, you must be able to work any day of the week, inc weekends, bank holidays. Shifts will be 0700-1900 on a rolling pattern. Part-time working would be considered for the right candidate. Opportunity of overtime to increase earning potential as well as career progression You must be able to pass DBS / Police checks Benefits: Company pension On-site parking Schedule: 10 hour shifts 12 hour shifts Overtime available