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Base pay range
This role focuses on efficiently handling a variety of P&I claims, including complex cases, while maintaining control over strategies and providing regular updates. You'll build strong relationships with Members and brokers, mentor colleagues, and collaborate with various teams to identify risks and improve processes. Your efforts will ensure Members feel supported and informed throughout the claims process, contributing to a high-performing, inclusive team environment.
Key Responsibilities
* Handle a high volume and variety of P&I claims, including complex and high-value matters, ensuring efficient and cost-effective resolution.
* Maintain control of P&I claims strategy, taking input from external advisors without ceding control.
* Provide regular, accurate, and timely reporting on new and ongoing P&I claims to the Head of P&I Claims.
* Manage relationships with Members and brokers, ensuring high levels of service.
* Mentor, supervise, and manage colleagues within the P&I Claims function.
* Collaborate closely with FD&D, Underwriting, and Loss Prevention colleagues to identify risk trends and manage relationships.
* Prepare agendas, reports, and inform the Sector of significant developments as required.
* Support business development activities and network with Members and customers, both locally and overseas.
* Assist with audits and improve claims handling and operational processes.
* Ensure all duties, including file organisation, internal reporting, adherence to Claims Function procedures, and participation in out-of-hours emergency response, are performed in accordance with established procedures.
About you
Skills/Qualifications/Experience
* Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
* Understanding of P&I claims and the P&I insurance industry
* Understanding of P&I Rules and integrated Claims Department Procedures
* Good planning and organisational skills with the ability to manage demanding workloads
* Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role
* Ability to assist with cases in a controlled, efficient and cost-effective manner
Who we are
We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.
Our culture and what to expect from us
Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.
We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.
We provide our people with a fantastic benefits package including:
* 27 days annual leave + bank holidays (rising with length of service).
* An annual company bonus scheme.
* Private Medical Insurance.
* Life Insurance
* Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
* An onsite gym in our Newcastle office and much more...
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business and Other
Industries
Insurance
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