IT Support Engineer
Our dynamic and ever-growing business client seeks a passionate and logical IT Support Engineer with solid cloud experience. In this role, you will act as an escalation point for the Service Desk on infrastructure-related incidents and perform day-to-day administration of all infrastructure-related systems.
These positions will be four days onsite and one remote.
Key Responsibilities:
1. Perform day-to-day server administration tasks.
2. Respond to critical incidents and standard service requests.
3. Complete technical project work on server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
4. Establish and maintain effective relationships with business users and IT teams.
5. Perform routine IT system maintenance tasks, including patches and configuration changes.
6. Administer Windows Server, Active Directory, and VMWare vSphere.
7. Carry out cloud-based admin tasks and troubleshooting in GCP, Microsoft 365, and Microsoft Azure.
8. Take technical responsibility for small projects as allocated by the line manager.
9. Assist with technical tasks on larger projects requiring changes to the IT infrastructure.
10. Update technical documentation to enable the IT Service Desk to resolve more incidents without escalation.
What We’re Looking For:
1. Self-motivated with a strong understanding of complex technical environments and technologies.
2. Practical problem-solving skills to drive incidents to resolution.
3. Excellent written and verbal communication skills.
4. Proactive attitude towards improving systems to enhance performance and reduce support incidents.
5. Ability to share ideas and highlight areas for improvement.
Skills and Experience:
1. In-depth knowledge of Active Directory, including Group Policy.
2. Experience administering a Windows Server estate (2012 R2+).
3. Experience supporting Microsoft 365.
4. Experience administering VMWare vSphere (7.0+).
5. Good understanding of networking concepts, including DNS and DHCP.
6. Experience supporting server and storage hardware, preferably HPE.
7. Strong analytical skills to quickly and accurately respond to reactive problems.
8. Experience working in an ITIL environment, understanding end-to-end processes across the organisation.
Benefits:
1. Competitive salary and benefits.
2. A collaborative and innovative work environment.
3. Opportunities for professional growth and development.
Interested? Please Click Apply Now!
Join our client's team and help drive excellence in IT infrastructure management!
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