Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your primary goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.
We offer flexible working hours to accommodate your preferences, whether around school runs or a compressed week. We are open to discussing these options further.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagships to coastal locations. As part of the EssilorLuxottica group, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.
Who is the perfect candidate?
* Provide excellent, personalized customer service, addressing individual needs and concerns.
* Communicate effectively, translating professional terminology into understandable language for patients.
* Maintain accurate customer records, prescriptions, and requirements with great attention to detail.
* Work well as part of a team across the store.
* Handle pressure and challenging situations in a fast-paced retail environment.
* Show confidence, passion, drive, and enthusiasm.
* Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets.
* Keep the store organized and visually appealing, adhering to marketing guidelines.
Additional information
* Sales and performance-based bonuses
* Targeted incentives
* Pension scheme
* Life Assurance (2x your basic annual salary)
* Annual free eyewear from day one
* Opportunities to participate in the OneSight Foundation
* Discounts for friends and family
* Employee Assistance Program for confidential support
* 33 days annual leave, increasing with service, with buy/sell options
* Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
* Opportunities for peer-to-peer knowledge sharing and collaboration
* Flexible lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
* And much more!
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