Service Improvement Specialist/Project Manager
A new role within the Systems and Business Improvement Team to work together to deliver and support new ICT system solutions along with continuous improvement projects and business transformation of existing ICT systems.
This role will suit someone who has business analytical skills who can assess where improvements can be made. A project manager skillset with then allow you to implement changes and as you have a foundation knowledge of IT this should help facilitate any technical challenges, although the team will be on hand to assist where needed.
As a Service Improvement Specialist/Project Manager, a typical day might include:
1. Project managing and leading on workstreams for process improvement for IT systems projects, including chairing Project boards.
2. Shadowing and engaging with operational teams across the business to understand how they are working to document the as is and re-design of to be processes to standardise data recording and make improvements.
3. Understanding corporate IT systems and their functionality to make continuous improvements to processes for our people and enhance the customer experience.
4. Using live case studies and analysis to promote / change ways of working.
5. Working closely with the Database administrator/Trainer to support process training, alongside system training for operational t...