Job Purpose:
We are seeking a dynamic and experienced Senior Quality Engineer to join our Operations team in Hemel Hempstead.
Key Responsibilities:
* Assist the Quality Manager in the development and ongoing management of the company QMS, including documentation and process reviews.
* Minimize COPQ, improve efficiency, and assist in delivering reliable products and services to customers.
* Provide cross-functional support to resolve internal and external concerns.
* Investigate and resolve customer complaints.
* Lead and undertake internal audits (Quality, Information Security, EHS) according to the audit schedule.
* Utilize the 8D methodology for problem resolution and lead root cause analysis for failures and non-conformances.
* Ensure timely closure of Corrective Action and Non-Conformance Reports.
* Participate in the MRB process to manage non-conforming materials.
* Represent Quality in Change Control Board meetings and evaluate ECRs and waivers.
* Analyze data to drive process improvements and enhance product quality.
* Work on cost-saving projects to achieve annual COPQ targets.
* Lead and facilitate customer visits, third-party audits, and FATs.
* Participate in contract reviews and new product introductions, ensuring quality is built into processes.
* Facilitate Design and Process FMEAs.
* Apply core tools like Control Plans and MSA for comprehensive quality planning and control.
* Ensure compliance with company processes, international standards, and regulatory/customer requirements.
* Train and support team members, leading and mentoring in problem-solving and root cause analysis.
* Escalate concerns to the Quality Manager as needed.
* Undertake delegated activities and deputize for the Quality Manager when necessary.
* Strengthen cross-functional collaboration and contribute to achieving functional and strategic objectives.
* Promote a culture of quality and continuous improvement, supporting organizational changes and implementing best practices.
About you:
* In-depth knowledge of ISO 9001 Quality Management System; familiarity with AS9100 Aerospace standard is advantageous.
* Working knowledge of ISO 27001, ISO 14001, ISO 45001, IPC 610, IPC 620.
* Understanding of new product introduction and product life cycle processes.
* Proficiency in problem-solving and continuous improvement methodologies, Lean manufacturing, and Six Sigma tools.
Skills:
* Ethical behaviour and objectivity.
* Strong facilitation, leadership, and project management skills.
* Excellent presentation, written, and verbal communication skills.
* Strong analytical and problem-solving abilities using tools like FMEA, 8D, and Cause & Effect.
* Collaboration and teamwork skills.
* High energy, results-oriented, and self-motivated.
* Time management, planning, and organizational skills.
* Commitment to personal and professional development.
Competencies and Abilities:
* Proficient with handheld inspection tools and capable of conducting RCA.
* Proficient in Microsoft Office and SAP.
* Ability to read and interpret technical drawings and specifications.
* Capable of leading and participating in cross-functional discussions.
* Ability to build effective relationships with internal and external stakeholders.
* Strong multitasking and prioritization skills.
* Attention to detail, highly organized, and self-motivated.
* Assertive with the ability to work independently.
* Flexible, adaptable, and positive attitude towards change.
* Ability to work in a multicultural team within a matrix environment.
Education & Experience:
* Bachelor’s degree or higher in quality disciplines, engineering, or related fields.
* Minimum of 5 years’ experience in a similar role within production and design organizations.
* Lead Auditor qualification and extensive auditing experience.
* Lean Six Sigma Green Belt certification.
* Proven experience in diagnosing and resolving complex issues.
#J-18808-Ljbffr