We’re WithU the FitTech company empowering the world to choose fitness.
Our mission began in 2019 with the audio-first fitness app WithU, which gained rapid momentum during the global COVID-19 lockdowns. Since then, we’ve expanded our portfolio of innovative, disruptive products, which now includes Mvmnt, a joint venture with Sky based on real-time motion tracking technology, and TrvlWell, a hyper-personalised digital health and wellness app developed in partnership with Collinson Investments Ltd.
Since the beginning, we’ve been dedicated to providing world-class coaching and content, investing in cutting-edge engineering and proprietary technology, and partnering with major global brands, including Sky, Visa, McDonald’s, Samsung, Vodafone, Orange, and John Lewis & Partners.
Most recently, we were awarded a Top 10 spot on The Sunday Times Best Places to Work 2024 list, a testament to the culture we’ve developed, how much our team love what they do, and how great a place this is to work.
We have ambitious plans for 2025, aiming to make an even larger impact on the fitness industry while growing our portfolio of brands even further.
Role Description:
Great marketing ensures we offer an inspirational and compelling customer experience, which means we must understand how our customers consume and experience WithU and present the brand in an effective and personalised way.
With a significant focus on using data to drive subscriptions and improve customer experience - we’re super excited for what’s to come. This role is an excellent opportunity to make a significant contribution to our success via the CRM team.
Responsibilities:
1. Work closely with our CRM Manager to implement strategies that foster customer acquisition and retention.
2. Utilise CRM tools and systems to analyse customer data and drive actionable insights.
3. Build, test and QA campaigns and customer lifecycle journeys.
4. Collaborate with cross-functional teams (such as Marketing, Product, and Commercial) to ensure seamless integration of CRM initiatives.
5. Monitor and assess the effectiveness of CRM programs, adjusting strategies as needed.
6. Segment customer databases for personalised marketing campaigns.
7. Conduct regular analysis of customer feedback and behaviour to enhance overall customer experience.
8. Stay updated on industry trends and best practices in CRM, implementing them into the business where possible.
Requirements:
1. Proficiency in CRM software and related tools.
2. Strong analytical and problem-solving skills.
3. Excellent communication and interpersonal abilities.
4. Detail-oriented with a focus on delivering a high level of customer satisfaction.
5. Ability to work collaboratively in a fast-paced environment across several products.
This role requires you to work in the office one day a week, primarily on Tuesdays—get in touch today!
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