Adoption Service Support Officer
Job description
Advertised on behalf of Bridgend County Borough Council
JOB PURPOSE:
Develop and provide a range of business support activities to the Adoption Team
within the Children’s Social Care Service, to enable it to meet its statutory obligations
and provide timely and effective services, focusing on finding families for children in
our care.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
• To develop and implement a comprehensive, effective and efficient administrative
support service to meet the Adoption Team business requirements.
• Provide administrative support to the teams within the Adoption Service, including
processing enquiries, undertaking medical and DBS checks, and progressing
references for assessments and renewals.
• Act as a first point of contact for the service providing routine advice and
information in relation to the Adoption service and dealing with
enquiries/signposting from members of the public, professionals, and outside
agencies.
• Processing a range of weekly payments in a timely manner via the electronic
system used for this purpose and to support the Business Support Team Leader
in the weekly and monthly validation of payments.
• Processing service and other related documentation, updating and validating the
WCCIS/APEX information database as required ensuring records for this service
area are maintained accurately, and assisting in its future development of the
system.
• To support the financial function of the Directorate as and when necessary,
including use of the payment card.
• Co-ordination, scheduling and arranging the Adoption panels that can be highly
sensitive and challenging, and all associated administrative work to support the
panel. This will include minute taking within strict timescales, and distribution of all
associated documentation (this role routinely involves being exposed to and
handling high risk and extremely sensitive information).
• Administer the financial assessment review process for Adoption Allowances.
• Assisting the social work practitioners with administrative systems development
and maintenance. This includes providing advice and support on the use of
APEX/WCCIS and monitoring and ensuring the integrity of the APEX/WCCIS
database.
• Assisting the Business Support Team Leader to set objectives, targets and
implement new procedures.
GENERAL DUTIES
Health and Safety
To fulfil the general and specific roles and responsibilities detailed in the Health and
Safety Policy
Equal Opportunities
To ensure that all activities are operated in accordance with Equal Opportunities
legislation and best practice.
Safeguarding
Protecting children, young people or adults at risk is a core responsibility of all
employees. Any concerns should be reported to the Adult Safeguarding Team or
Children’s IAA Service within MASH.
Review and Right to Vary
This Job Description is as currently applies and will be reviewed regularly. You may
be required to undertake other tasks that can be reasonably assigned to you,
including development activities, which are within your capability and grade.
Please countact Tracey Willis on 01639 686166 or email