We are a digitally transformed, tech-enabled security services companyon the verge of breaking into the care sector with an innovative digital service. We are looking for an enthusiastic individual with a passion for customer service to join and support the success of our dedicated 24/7 control room team as a Flexible Service Specialist. This is a remote service role, incorporating 12-hour day and night shifts on an ad-hoc basis, providing an excellent work life balance. This role will primarily cover sickness and annual leave within the team, operating on a flexible contract basis where shifts are offered based on business needs, and you can choose whether to accept or decline them. On average, our bank workers are offered on average between 30 to 120 hours per month dependant on business needs. This role is therefore highly flexible and would suit those who can’t commit to fixed-term contracts. The role itself, involves taking enquiries via phone, email and live chat, booking services for clients as well as ensuring that the relevant updates and booking are made on our bespoke, in-house system. The ideal candidate will be a confident, outgoing and enthusiastic individual who is keen to work in an expanding team within a growing business. The company culture is ambitious, fun and provides excellent opportunities to grow your career and to have a voice within the business. What you get: Salary of £12.65 p/h working on a fully remote home working basis (although our London office space will be made available to you per your preference). We offer internal training and the opportunity to develop into permanent opportunities in an excellent working environment. Fast paced and exciting role, no two days are ever the same. Opportunity to make a real difference in a position of real responsibility Shifts: 12-hour shifts (Will include working both day shift 07:00-19:00 and night shifts 19:00-07:00). You'll be (but not limited to): Acting as the first point of contact for the business, managing a variety of different queries from emergency job bookings to complex customer queries; creating a positive and professional image and develop a rapport with clients and supply network. You will be required to multi-task and prioritise your workload within your role, as enquires will come via range channels such as phone, e-mail and live chat. You will be responsible for all aspects of customer concerns, conducting investigations both internally and externally, whilst providing comprehensive responses and incident reports for our client base. Liaise with other departments to provide quick and effective query resolutions for both our clients and supply network. Drive ‘best in class’ performance from our supply network through our bespoke operational platform and mobile app. You will also be required to allocate jobs to the network through performance analysis. Be able to thrive in a fast-paced environment, whilst maintaining high levels of accuracy both in data input and communication. Support in the implementation and adoption of tech-driven solutions for our clients. Identify and participate in continuous improvement initiatives and to further enhance the digital transformation of the business. To be considered for this excellent opportunity you must have the following: Exceptional customer service/communication skills (written and verbal). Ability to multi-task and assist in meeting clients’ needs and work to deadlines. Ability to tailor your manner and approach depending on the audience. Excellent time management skills. You are friendly, calm under pressure, whilst being organised and methodical. Must have your on reliable tech setup (computer, high-speed internet & headset). Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.