We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
* Field customer complaints when necessary
* Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
* Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
* Work with the housekeeping staff to ensure rooms are ready for new guests
* Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
* Exhibits working knowledge of Microsoft Office and reservation management systems
* Has experience answering telephone calls and troubleshooting stressful situations
* High school graduate, GED recipient, or equivalent
* Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
* 1+ year of hotel industry experience or related job preferred
Compensation
$16 - $18 hourly
About The Hotel Portsmouth
Centrally located in the Market Square district, we are surrounded by all the shops, restaurants, cafes, and historic sites that make Portsmouth so special.
Portsmouth's favorite downtown hotel! Unique among Portsmouth hotels, we are grand, yet boutique. Gracious and welcoming. Our boutique Portsmouth hotel offers all the amenities of a large hotel with the irrepressible charm of a bed and breakfast.
Looking for the strongest cup of fresh-brewed joe? Need a recommendation for the tastiest lobster roll on the docks? The Hotel Portsmouth staff has the inside scoop on all of the local hotspots, with most located just a leisurely stroll from our front steps.
Come experience modern hospitality in a historic setting at The Hotel Portsmouth: we know what you're looking for.
#J-18808-Ljbffr