Job summary To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides. Main duties of the job To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters. Answer incoming calls and process requests in line with current protocols. To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system. Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Opening and closing practice premises and maintaining security. We have various shifts available, days, hours and location to be discussed at interview. About us The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care. Here are some of our many benefits we offer; Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees. Auto enrolment in NHS Pension Scheme. Cycle to work scheme. Date posted 16 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A4962-24-0029 Job locations Lifeboat Quay Medical Centre Lifeboat Quay Poole Dorset BH15 1AE The Adam Practice 117 Longfleet Road Poole Dorset BH152HX Job description Job responsibilities The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Job description Job responsibilities The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Person Specification Qualifications Essential Good level of general education Good level of spoken English Desirable Recognised administrative qualification(s) A commitment to continuing personal and professional development Experience Essential Experience of a varied administrative workload, in a customer-focused environment IT literate including Microsoft Office Telephone call handling Customer service delivery Learning and using protocols Desirable Experience of working in the NHS, and ideally General Practice Experience using TPP SystmOne clinical system/electronic appointment systems Experience handling sensitive and confidential information Medical terminology Qualities & Attributes Essential Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face Open-minded and positive; focused on solutions not problems Self-motivated Always strives for improvement Effective team member and able to work independently Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery To be confident in dealing with difficult situations Desirable Facilitation and negotiation skills getting the best out of other people and situations Mobility Essential Ability to travel between all Practice sites when required Person Specification Qualifications Essential Good level of general education Good level of spoken English Desirable Recognised administrative qualification(s) A commitment to continuing personal and professional development Experience Essential Experience of a varied administrative workload, in a customer-focused environment IT literate including Microsoft Office Telephone call handling Customer service delivery Learning and using protocols Desirable Experience of working in the NHS, and ideally General Practice Experience using TPP SystmOne clinical system/electronic appointment systems Experience handling sensitive and confidential information Medical terminology Qualities & Attributes Essential Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face Open-minded and positive; focused on solutions not problems Self-motivated Always strives for improvement Effective team member and able to work independently Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery To be confident in dealing with difficult situations Desirable Facilitation and negotiation skills getting the best out of other people and situations Mobility Essential Ability to travel between all Practice sites when required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Adam Practice Address Lifeboat Quay Medical Centre Lifeboat Quay Poole Dorset BH15 1AE Employer's website https://www.adampractice.co.uk/ (Opens in a new tab)